FAQ

FAQ #1
How much does your service cost?

There are many variables that affect the cost of pest control services, and there really is no such thing as a one price fits all treatment. That is why American Extermination Plus, Inc (A.E.P.I.) prefers to come to your home and perform a thorough inspection before talking about programs and prices. We need to know about your home, the environment around your home, and a number of things prior to talking about a treatment programs and prices.

American Extermination Plus, Inc (A.E.P.I.) was founded on the idea that we would always choose to use the safest products available that will also do a very good job for our customers. We have been faithful to that now for 17 years. Remember, when other companies promise “all natural products”, not everything that is natural is good for you and your pets.

FAQ #3
Do the products you use hurt the environment?

Please don’t be fooled by claims that “products are environmentally friendly or environmentally safe”. The very nature of pest control, in and around residential homes and commercial establishments, has to do with altering the environment to create an area that is not open to occupation by unwanted pests. We can do that in a manner that does not do serious damage to the environment but we do need to alter it. In some cases we can alter the environment with no sprays at all. Such as door sweep, caulking, etc…

Most pest control companies want you to sign up for monthly service. We do not believe that that is necessary or even a good idea. Most pesticides will last longer than 30 days, even in the wet cool weather of the northwest. Some companies don’t offer any type of repetitive service at all. A.E.P.I. offers quarterly service intervals, which fits pocket books and our local weather conditions much better.

We can not promise that our treatment will be your final experience with bugs, so our promise, to you, is that if your bugs come back so will we, as long as you are an active customer in good standing. In addition to that, we have been in business at the same location now since 1993 and we have kept a very clean record with the Better Business Bureau and the Oregon Attorney General. You can easily check us out. BBB phone # is 503-226-3981 and the Attorney General’s phone number is 503-378-4400.

Yes! We are members in good standing of both the Oregon Pest Control Association and the National Pest Management Association. We have been active members of the OPCA since 1994 and active members of the NPMA since about 2000. The OPCA has an ethics committee to help deal with any complaints against members of the association.

The answer to that is NO. We were started in the founder’s garage in Hillsboro Oregon, with no customers, and just a handful of employees. It is still owned and operated by Steve and Robin Dillon, the original founders. We outgrew our garage in just a few months and have been in the same location now since October 1993.

When we treat a house for unwanted pests we put a lot into the initial treatment often taking a number of hours to complete that process. Then we perform regular service at intervals to help keep the pests away. When you cancel the program you just might let the pests get restarted and entrenched again. That would require us to re-do the initial service to rid the home of the pests again. So, unless you reinstate your standing with A.E.P.I. quite quickly we may have to do the initial treatment over and we would have to charge you for that.

We are very happy to have your new house on a program with us and we do give very generous discounts to previous customers. Unfortunately, we can not transfer a service from house to house as the needs, the conditions, and the environment can be very different from house to house. Let us inspect your new house for you at no charge to see if you even need to have it on a program.

Yes. We need to be notified about the name change and get new phone numbers and etc so the new owners should contact AEPI as soon as possible after they take possession of the house.

We have carefully written our agreement document to cover every thing that we could think of. If there is something else that needs to happen then it must be in writing and we will honor it as long as it is in agreement with the intent of the overall document. We want to have a very clear understanding of our obligations and your obligations. The sales rep is not at liberty to change the intent or meaning of the document.