We have carefully written our agreement document to cover everything that we could think of. If there is something else that needs to happen then it must be in writing and we will honor it as long as it is in agreement with the intent of the overall document. We want to have a very clear understanding of our obligations and your obligations.
The sales rep is not at liberty to change the intent or meaning of the document, only the officers of the company can make changes to the agreement. The sales rep can help you determine which services are needed.
It is very important to Read Your Service Agreement to verify the services that have been chosen.